Frequently asked questions

Some advice and answers from the iskn Team

Where to buy iskn products?

You can purchase all our products on our website https://www.iskn.co.

We ship to the following countries:

European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

Europe outside the EU:
Andorra, Guernsey, Isle of Man, Jersey, Liechtenstein, Monaco, Norway, San Marino.

USA (except Alaska, American Samoa, Guam, Hawai, Marshall Islands, Northern Mariana Islands, Puerto Rico, Virgin islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).

India

For any purchase on our website we offer you all benefits of a special service: free shipping, exclusive offers and a privileged customer service.

What are the delivery times and costs?

When you order on our website, you can choose the delivery method for your parcel: standard or express.

France:
UPS Standard - Free with a spend of over €50: 3 to 5 days from the date of shipment.
UPS Express Saver - €15.99: 48h to 72h from the date of shipment.

Germany, Italy, Luxembourg, Netherlands, Spain, Isle of Man, Greece, Austria, Belgium, Denmark, Finland, Ireland, Portugal, Sweden, Monaco:
UPS Standard - Free with a spend of over €50: 3 to 6 days from the date of shipment.
UPS Express Saver - €15.99: 48h to 72h from the date of shipment.

Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia:
UPS Standard - Free with a spend of over €50: 3 to 6 days from the date of shipment.
UPS Express Saver - 25,99€ : 48h to 72h from the date of shipment.

Serbia & Ukraine:
UPS Express Saver - 59,99€: 48h to 72h from the date of shipment.

Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino:
UPS Standard - 24,99€ : 3 to 6 days from the date of shipment.

United Kingdom:
UPS Standard - £17.99 : 3 to 6 days from the date of shipment.
UPS Express Saver - £27.99: 48h to 72h from the date of shipment.
We deliver your packages Delivered Duty Paid. We take care of shipping costs, taxes, formalities, and customs.

USA:
UPS Ground - Free with a spend of over $50: 4 to 7 days from the date of shipment.
UPS 2nd Day Air - 48h to 72h from the date of shipment. Depending on the state the shipping cost for UPS 2nd Day Air is between $19.99 and $25.99.

What is the product return policy?

If you are not satisfied with your purchase, you have a 30-day withdrawal period.

To ensure that the return goes as smoothly as possible, please make sure that you return all items (packaging included) in their entirety. Return fees are set at 9.90€/$9.90/£9.90 for most of the countries.

Exceptions to this are returns from Anndorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino and United Kingdom. Return shipments from these countries are at the customer's own expense.

Which accessories are compatible with Repaper?

You have just purchased Repaper, you will find here all the accessories compatible with your tablet.

If you own a Slate, your accessories such as The Pen, The Ring or The Tip work on Repaper.

How do Repaper and The Slate 2+ work?

Ours tablets are intelligent digital surfaces that work with a unique technology, protected by 24 international patents.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
Repaper/The Slate 2+ are used with their dedicated application: Repaper Studio.
Use the Repaper Studio application everywhere to bring your ideas to life.

What are the differences between Repaper and The Slate 2+?

Repaper takes a technological step forward to offer all creative people full creative freedom:

  • A true track thanks to its 8,192 pressure levels.
  • State-of-the-art precision thanks to better contact detection.

The Slate 2+ provides uncompromised, cost-effective access to iskn’s unique technology.

Which devices are compatible with Repaper and The Slate 2+?

Repaper, The Slate 2+ et Repaper Studio are designed to work with all the latest and most widely-used devices: PC Windows, Mac, iPad, iPhone and Android smartphones.

To consult the minimum requirements, click here

Can I use The Ring or Repaper Ring™ without my iskn tablet?

The Ring and Repaper Ring™ cannot be used without iskn tablets.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
This is how Repaper and The Slate can scan and display your tracks on your iPad, iPhone, Android smartphone, PC and Mac in real time.



It is not possible to use these two accessories with other brands of graphic tablets.

Which iskn tablets are compatible with the Repaper Clutch Pencil?

The Repaper Clutch Pencil is compatible with all iskn Slate tablets and Repaper.

How to sharpen the Repaper Clutch lead?

For an optimal use of Repaper Clutch, we recommend to sharpen the lead regularly. Therefore, use a pencil sharpener compatible with leads of a diameter of 2mm (0,08").

Which leads are compatible with the Repaper Cluch Pencil?

The Repaper Clutch Pencil is compatible with the 2mm (0,08") leads TK 9071 by Faber-Castell (available in 9 degrees of hardness from 4H to 3B).

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