Frequently asked questions

Some advice and answers from the iskn Team
Where to buy iskn products?

You can purchase all our products on our website www.iskn.co.

We ship to the following countries:

European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

Europe outside the EU:
Andorra, Guernsey, Isle of Man, Jersey, Liechtenstein, Monaco, Norway, San Marino.

USA (except Alaska, American Samoa, Guam, Hawai, Marshall Islands, Northern Mariana Islands, Puerto Rico, Virgin islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).

India

For any purchase on our website we offer you all benefits of a special service: free shipping, exclusive offers and a privileged customer service.

What are the delivery times and costs?

When you order on our website, you can choose the delivery method for your parcel: standard or express.

Standard Delivery:
Preparation of your order between 3 and 5 working days
Delivery time according to destination
Cost : for an order of more than 40€, shipping is free.

Express Delivery:
Preparation of your order between 3 and 5 working days
Delivery from 48h to 72h via UPS.
Cost : 14,90 €/£; $19,99.

We continue to deliver to your home but delays are to be expected depending on carriers who now take exceptional sanitary barrier measures to ensure the safety of all, whether at their warehouses, in transit, and during deliveries.

For the time being we recommend to avoid any delivery outside of your home and give preference to residential delivery. Delivery by UPS apply to all geographies except for unserved territories, which can be found here.

What is the product return policy?

For the 2020 holiday season, all orders placed between November 2 and December 31 2020 can be returned until January 31 2021.

To ensure that the return goes as smoothly as possible, please make sure that you return all items (packaging included) in their entirety. Return fees are set at 9.90€/$9.90/£9.90 for most of the countries. Exceptions to this are returns from Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland. Return shipments from these countries are at the customer's own expense.

Our returns policy will revert to the standard 30-day period again from January 1 2021.

Which accessories are compatible with Repaper?

You have just purchased Repaper, you will find here all the accessories compatible with your tablet.

If you own a Slate, your accessories such as The Pen, The Ring or The Tip work on Repaper.

How do Repaper and The Slate 2+ work?

Ours tablets are intelligent digital surfaces that work with a unique technology, protected by 24 international patents.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
Repaper/The Slate 2+ are used with their dedicated application: Repaper Studio.
Use the Repaper Studio application everywhere to bring your ideas to life.

What are the differences between Repaper and The Slate 2+?

Repaper takes a technological step forward to offer all creative people full creative freedom:

  • A true track thanks to its 8,192 pressure levels.
  • State-of-the-art precision thanks to better contact detection.

The Slate 2+ provides uncompromised, cost-effective access to iskn’s unique technology.

Which devices are compatible with Repaper and The Slate 2+?

Repaper, The Slate 2+ et Repaper Studio are designed to work with all the latest and most widely-used devices: PC Windows, Mac, iPad, iPhone and Android smartphones.

To consult the minimum requirements, click here

Can I use The Ring or Repaper Ring™ without my iskn tablet?

The Ring and Repaper Ring™ cannot be used without iskn tablets.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
This is how Repaper and The Slate can scan and display your tracks on your iPad, iPhone, Android smartphone, PC and Mac in real time.



It is not possible to use these two accessories with other brands of graphic tablets.

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