Frequently asked questions

Some advice and answers from the iskn Team
Where to buy iskn products?

You can purchase all our products on our website www.iskn.co.

We ship to the following countries:

European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

Europe outside the EU:
Andorra, Guernsey, Isle of Man, Jersey, Liechtenstein, Monaco, Norway, San Marino, Switzerland.

USA (except Alaska, American Samoa, Guam, Hawai, Marshall Islands, Northern Mariana Islands, Puerto Rico, Virgin islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).

For any purchase on our website we offer you all benefits of a special service: free shipping, exclusive offers and a privileged customer service.

What are the times and costs of delivery?

Our e-shop will remain open

When you order on our website, you get free Standard delivery for an order of more than 40€/$/£

Standard Delivery:
Preparation of your order between 3 and 5 working days.
Delivery time according to destination.
Cost : for an order of more than 40€/$/£, shipping is free.

We continue to deliver to your home (in Europe via UPS, in the United States via USPS & UPS) but delays are to be expected depending on carriers who now take exceptional sanitary barrier measures to ensure the safety of all, whether at their warehouses, in transit, and during deliveries.

For the time being we recommend to avoid any delivery outside of your home and give preference to residential delivery. Delivery by UPS apply to all geographies except for unserved territories, which can be found here.

What is the product return policy?

If you are not satisfied with your purchase, you have a withdrawal period of 30-day following the purchase. Return fees are set at 9.90€/$9.90/£9.90 for most of the countries.

Since the health and well-being of our communities, partners and employees is our ultimate priority, all our offices will be closed from now on until further notice. However, our teams remain mobilized remotely to respond to all inquiries. For any product return or exchange request, we invite you to follow the procedure detailed here, within a period of 30 days following the purchase.

Exceptionally, we will ask you not to return the product immediately, and to follow the instructions that will be given by our teams. Return and refund will simply be postponed.

Which accessories are compatible with Repaper?

You have just purchased Repaper, you will find here all the accessories compatible with your tablet.

If you own a Slate, your accessories such as The Pen, The Ring or The Tip work on Repaper.

How do Repaper and The Slate 2+ work?

Ours tablets are intelligent digital surfaces that work with a unique technology, protected by 24 international patents.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
Repaper/The Slate 2+ are used with their dedicated application: Repaper Studio.
Use the Repaper Studio application everywhere to bring your ideas to life.

What are the differences between Repaper and The Slate 2+?

Repaper takes a technological step forward to offer all creative people full creative freedom:

  • A true track thanks to its 8,192 pressure levels.
  • State-of-the-art precision thanks to better contact detection.

The Slate 2+ provides uncompromised, cost-effective access to iskn’s unique technology.

Which devices are compatible with Repaper and The Slate 2+?

Repaper, The Slate 2+ et Repaper Studio are designed to work with all the latest and most widely-used devices: PC Windows, Mac, iPad, iPhone and Android smartphones.

To consult the minimum requirements, click here

Can I use The Ring or Repaper Ring™ without my iskn tablet?

The Ring and Repaper Ring™ cannot be used without iskn tablets.

The magnetic sensors on the tablet follow the signals of the magnetic ring to record your tracks on the screen.
This is how Repaper and The Slate can scan and display your tracks on your iPad, iPhone, Android smartphone, PC and Mac in real time.



It is not possible to use these two accessories with other brands of graphic tablets.

What can I find in the “Repaper Lauch Pack”?

This pack contains :

1 x Repaper
1 x Repaper Ring™ (size S)
1 x Repaper Stylus
1 x Castell 9000 2B graphite pencil from Faber-Castell
2 x Repaper clips
1 x A5 paper sketchbook
1 x micro USB cable
1 x quick start guide
1 x legal notice

1 Repaper Ring™ (Pack) :

1 x Castell 9000 2B graphite pencil from Faber-Castell
2 x Repaper Ring™ (2 magnets + 2 size S adapters)
2 x adapters (size M)

1 x sleeve

This offer is priced at €259, a saving of €48. Quantity limited to 1000 pieces.

What can I find in the “Slate 2+ Economy Pack”?

This pack contains :

1 x The Slate 2+
1 x The Ring (size S)
1 x pencil
2 x Clips
1 x sketchbook
1 x micro USB CABLE
1 x legal notice

1 The Ring (pack) :
1 x iskn pencil
2 x The Ring (2 magnets + 2 size S adapters)
2 x adapters (size M)

1 x Sleeve
1 x Pencil case

This offer is priced at 159€, a saving of 67€.

What is a refurbished product?

It is a quality product at an advantageous price. Subjected to a rigorous reconditioning process, an iskn refurbished product has been checked and returned in perfect condition (no scratches). The battery and the outer shell are new, and the product also includes all manuals and accessories.

What are the differences between Slate 2+ and Slate 2+ Refurbished?

Having already served (usually only once), the Slate 2+ Refurbished has been checked, cleaned and put back in perfect condition, before being put on sale. Instead of destroying them, we thus facilitate access to our older product generations, at a lower cost. The warranty is identical on both devices, and allows repair or exchange of the product for two years.

#withrepaper

Join the community!