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for purchases of €80 or more
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All the questions you may have!
Where to buy iskn products?
You can purchase all our products on our website https://www.iskn.co.
We ship to the following countries:
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden.
Europe outside the EU: Andorra, Guernsey, Isle of Man, Jersey, Liechtenstein, Monaco, Norway, San Marino, Serbia, Ukraine, United Kingdom.
USA* (*Not included: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Virgin islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
For any purchase on our website we offer you all benefits of a special service: free shipping, exclusive offers and a privileged customer service.
What are the delivery times and costs?
France:
UPS Standard - €14.90 - Free with a spend of over €80: 3 to 5 days from the date of shipment.
UPS Express Saver - €15.99: 48h to 72h from the date of shipment.
Germany, Italy, Luxembourg, Netherlands, Spain, Isle of Man, Greece, Austria, Belgium, Denmark, Finland, Ireland, Portugal, Sweden, Monaco:
UPS Standard - €14.90 - Free with a spend of over €80: 3 to 6 days from the date of shipment.
UPS Express Saver - €15.99: 48h to 72h from the date of shipment.
Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia:
UPS Standard - €14.90 - Free with a spend of over €80: 3 to 6 days from the date of shipment.
UPS Express Saver - 25,99€ : 48h to 72h from the date of shipment.
Serbia & Ukraine:
UPS Express Saver - 59,99€: 48h to 72h from the date of shipment.
Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino:
UPS Standard - 24,99€ : 3 to 6 days from the date of shipment.
United Kingdom:
UPS Standard - £17.90 - Free standard delivery for purchase over £80 - 3 to 6 days from the date of shipment.
UPS Express Saver - £27.99: 48h to 72h from the date of shipment.
We deliver your packages Delivered Duty Paid. We take care of shipping costs, taxes, formalities, and customs.
USA:
UPS Ground - $14.90 - Free with a spend of over $80: 4 to 7 days from the date of shipment.
UPS 2nd Day Air - 48h to 72h from the date of shipment. Depending on the state the shipping cost for UPS 2nd Day Air is between $19.99 and $25.99.
What are the payment options?
You can pay on our site by credit card (Visa, Mastercard, ApplePay, American Express) or with PayPal.
What is the product return policy?
According to our return policy, if for any reason you are not satisfied with your purchases, you may return them in their original packaging within 30 days of purchase. Return shipping costs are set at €/$9.90 (UK: £17.90) for most geographies. Returns from Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland must be handled in full by the customer. To obtain the return label, contact our customer service by chat or email at help@iskn.co, specifying your order number and the reason for your return.
Are the iskn products covered by a manufacturer warranty?
All iskn products are covered by a two-year manufacturer's warranty. To exchange your iskn product, please contact the customer service of the store where you made your purchase.
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Discount applies to purchases over €100.
Free standard delivery
for purchase over €80
30-day returns
on all products
Secure payment
with Stripe & PayPal
Pay in 3
with Alma
Customer service
chat with us